The Federal Student Aid (FSA) is the U.S. Department of Education's central database for student aid. The web site allows you to access data on your Title IV loans and/or Pell grants. The site displays information on loan and/or grant amounts, outstanding balances, loan statuses, and disbursements. http://www.studentaid.gov
The Federal Student Aid Ombudsman of the Department of Education helps resolve disputes and solve other problems with federal student loans. If you have an issue at PTS, please contact the Financial Aid Office so that they can work towards a quick resolution. You are encouraged to file a grievance at PTS through the Student Service Office at: 423-478-7724. This information is also found in the PTS catalog.
Ombudsman Contact Information… Telephone: 877.557.2575
(Toll free) 202.377.3800 (Toll call) Fax: 202.275.0549
Mail: U.S. Department of Education FSA Ombudsman 830 First Street, N.E. Washington, DC 20202-5144 Online: www.ombudsman.ed.gov
Email: fsaombudsmanoffice@ed.gov